Service Industry Consulting

Leadership and management are not the same function, and should be treated separately. Let's explore the difference between leadership and management, and learn  how to become great leaders, and bring about lasting change to advance your organization. Strong leadership is a skill that is essential at all levels of an organization, and we can show you how to engrain this in your culture and bring about great opportunity. 

Training Sessions range from large group, short sessions to an 18-month Leadership Development Training Course tailored for small groups of your up and coming leaders. 

From the basics of WBS and WIP to the complexities of managing multi-million dollar budgets, project management skills are essential in all organizations. Learning to scale your PM approach based on the size and complexity of the project is key, so that no project is neglected, regardless of its size. In addition to the basics, learn how to gather data quickly, and with less effort, in order to make data-supported decisions on the project and to correct project problems before they derail the project. 

Training Sessions vary from short sessions with add-on skills, beginner PM training and upkeep,  to multi-session project management training. We can tailor our training to your needs . We are there when you need us, and we stay out of the way when you are cruising at full speed. 

How is your culture shared and supported in your organization? Is there a bottom-to-top agreement on what the culture of your organization is? We can help evaluate where you are at, where you want to be, and how to get there. Tools such as surveys, DISC evaluations, and 360 degree reviews can be very effective, but may not be exactly what you need. We can help find the right combination of those tools as well as just guiding good communication. Lots of communication.  

Creating consistent communication from leadership and management to the organization is vital in creating stability, predictability, inspiring teamwork and company loyalty. We can help create that messaging as well. 

Analysis and development can focus on the entire organization, or focus on specific areas of interest. This is a unique tailored process for each of our clients. 

Helping your employees understand who they are, and who others are, can help support positive communication, team work, and a culture of caring in your organization. Knowing our own behavior style, and how we work best with other styles, can help boost teamwork, and diffuse conflict. These can be data-driven discoveries, and we can help you find that data. Soft skills are valuable, and yet often these skill are overlooked or even avoided when training strategies are planned. Let's get uncomfortable, it's OK, and it will benefit your company. 

Sometimes conflict and the inability to resolve conflict can pull down the culture of an organization.  Conflict is not always negative, so let's define what positive and negative conflict are. Conflict is an essential part of an organization that is evolving, growing and succeeding!  Knowing the ways to resolve conflict, including gravitational conflict resolution, vs. electron conflict resolution, can give your employees the keys to keep things positive and strengthen your culture in the process. 

Training can be tailored for group training, or training specific roles in the organization such as personnel managers, HR, etc.